Frequently asked questions

TICKETING

Advance tickets can be purchased through our website www.thaliahallchicago.com. You can also buy tickets at our Box Office any night we have a show.

Yes! It is open any night we have a show starting at time of doors. We accept CASH, VISA, Master Card, American Express, and Discover.

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

The box office and bars accept CASH, VISA, Master Card, American Express and Discover. The merchandise counter accepts CASH only. An ATM is located in the merchandise room inside the venue.

Yes, our ticket scanners can scan your ticket barcode from your smart phone. Please present the original ticket file, screenshots of tickets are usually difficult to scan.

Please contact us to change the name on your order at info@thaliahallchicago.com.

The original 1892 design of Thalia Hall included 4 Large Opera Boxes (six guests) and 2 Small Opera Boxes (two guests) on either side of the theater’s proscenium stage. The Opera Boxes offer a unique and memorable experience and must be purchased as an entire box. All Opera Boxes must be purchased directly through a show's ticket link on www.thaliahallchicago.com. We do not take reservations or holds for them. All Opera Box tickets are will call only and non-transferrable. We DO NOT recommend purchasing any Opera Box tickets from third parties. All Opera Boxes are only accessible via vintage wooden stairs and are unfortunately not accessible for guests whom utilize wheelchairs or certain mobility devices. Due to their unique placement and ever-changing artist set-ups, your sight-lines and experience might differ from some of the GA areas.

WHY DID I ONLY GET ONE OPERA BOX TICKET?

Each Opera Box will receive ONE (1) PDF that represents the box and associated admissions - Large Opera Boxes include admission for six (6) guests and Small Opera Boxes include admission for two (2) guests. If your party can arrive together we would really appreciate it. However, if your party will be checking in at separate times, fear not! Simply provide the PDF to whomever will arrive first. Our box office staff will check them in and ensure that we escort all of your subsequently arriving guests to the right box. We'll get you all together, we promise! Admission numbers on boxes are FIRM - six guests means six guests, unfortunately we cannot make exceptions on capacity.
Email info@thaliahallchicago.com for additional information.

All seated tickets are sold as general admission. Seat locations will be offered on a first-come first-serve basis when doors open for that evening’s performance. Guests should plan to arrive early to get the best seats, or to ensure that a large party is all seated together. Ticket holders that arrive after the performance has begun will be seated at the discretion of the house manager.

We are happy to accommodate large group sales. Please reach out to us at info@thaliahallchicago.com for more information.

For most shows, we try to open a small handful of tickets for purchase on the night of the show. When we do, tickets are first come first serve and available at the time of doors for in-person purchase only (no holds or reservations available). Thalia Hall strongly discourages all third party or off-platform resales of tickets. We unfortunately cannot aid, assist, or act as arbiter of any transactions through third party resellers, sales conducted through social media, through personal relationships, or any transaction that is not directly processed through Thalia Hall's ticketing platform.

ACCOMMODATIONS/ACCESSIBILITY

Unless a show is advertised as seated, our shows are general admission and standing room only on the main floor. Balcony tickets are always seated and that will be noted as a separate ticket purchase option for some shows.

Yes, our door staff will be able to help you with getting a seat if needed regardless of ticket type.

Our venue is ADA compliant, both the main floor and balcony are handicapped accessible and we are happy to accommodate you. Our door staff will be able to help with elevator use if necessary and help you find the best spot based on your ticket.

Thalia Hall has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity® Sensory bags
KultureCity® Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at our Box Office located in the main staircase or Balcony Bar on the top floor.

Weighted Lap Pads
Weighted lap pads are available upon request (at no cost by leaving an ID) at our Box office located in the main staircase.

Strobe-Canceling Glasses
Strobe-canceling glasses are available upon request (at no cost by leaving an ID) at our Box Office located in the main staircase or Balcony Bar on the top floor.

Quiet Areas
Quiet areas are located at the merch room on the main floor by ticket scanners or outside. Re-entry is always allowed for folks who need to step out for a moment.

Headphone Zones
Headphone zones (loud areas) are located throughout the entire building.

Social Story and KultureCity® App
Download the KultureCity® App to view our social story and help you further with your visit to Thalia Hall.

We are happy to coordinate an ASL interpreter for any show. To request one please reach out to us at info@thaliahallchicago.com.

Thalia Hall is working hard to become a more inclusive and welcoming space for all of our guests. We have two multi-occupancy gender-neutral restrooms in the venue, one with urinals and stalls (main floor of venue), and one with stalls only (balcony level of venue). There is directional signage that can help lead you to facilities on each level. Alternatively, there are additional restrooms down in Punch House (basement level). Re-entry back into the venue from all of these areas is a breeze. If you have trouble locating anything, just ask! We want your visit to be enjoyable and comfortable.

We at Thalia Hall Chicago believe that live music is an important part of building community. To make sure everyone has a chance to experience our shows, we reserve a set amount of tickets for each show to give away (at no cost) to community members who may not have the means to attend a show. You can request those tickets HERE.

GETTING TO THALIA HALL

We are on the corner of 18th and Allport Chicago, IL. The exact address is 1807 S. Allport St., Chicago, IL 60608.

Yes, we are 5 blocks east from the 18th street Pink Line stop. The 18th street bus #18 stops at the corner of 18th and Racine, a half block east of Thalia Hall.

18th street offers meter parking, while Racine does not require permits or meters. Free street parking is also available along the train tracks on 16th street between Ashland and Racine. As always, please respect our neighbors. We recommend booking convenient and affordable parking in advance through SpotHero below.

FOOD & BEVERAGE

Try our downstairs neighborhood restaurant Mariscos San Pedro which offers a complete dinner menu or our Taste of Mariscos menu available in Punch House and Tack Room. Please note that food may not be brought up into Thalia Hall and so it is recommended that you sit down for dinner an hour and a half before you plan on heading up to the show. Most nights, we have popcorn, hot dogs, chips, candy and more available inside the venue for you to enjoy during a show.

We have 3 full bars located within Thalia Hall offering a diverse selection of both draft and bottled beers along with your favorite spirits, non-alcoholic beverages, and of course hand-crafted punch courtesy of Punch House. NO OUTSIDE DRINKS ARE ALLOWED into the venue, but most nights you are welcome to bring in drinks from Mariscos San Pedro, Punch House, and Tack Room.

ENTRY

Unless otherwise noted as 17 or 21 plus, shows at Thalia Hall are All Ages. A minor can attend any show as long as accompanied by a legal guardian.

Heck yes. We have a full security staff both inside and outside the building. Ultimately the decision to let your child come to a show here is up to you as a parent. We encourage attending a show with your child so you can get a first-hand experience of how we take care of our patrons. We’re confident that once you’ve seen our operation you’ll feel comfortable about allowing your child to attend incredible shows at Thalia Hall.

An ID is required if you plan on drinking alcohol. In compliance with Illinois state laws anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, even if you look as old as a dinosaur. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. Anyone in violation of these laws will be immediately ejected from the venue.

We do offer coat/bag check for certain shows in the cold weather months. Bags are allowed in the venue as long as they don't exceed the size of 12” x 12” x 6.” To confirm you can email us at info@thaliahallchicago.com.

Weapons (knives, guns, chains, pepper spray or any item that can be construed as a weapon)

Illegal substances/drugs of any kind (an exception will be made for medically necessary items after proper inspection upon entry)

Animals (an exception will be made for Certified Service Animals)

For your safety and the safety of others, ALL patrons are subject to search as a condition of admission to an event. Venue management reserves the right to make the final determination on prohibited items. Thalia Hall is NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items will be grounds for ejection from the venue. Smoking or vaping of any kind is prohibited in Thalia Hall and will result in ejection without refund. You may enter the venue with cigarettes or vapes on your person but use of said items within the venue will result in confiscation and immediate ejection. Re-entry is allowed, so please just step outside to smoke and we'll let you right back in.

The Smoke Free Illinois Act (410 ILCS 82; Public Act 095-0017) has been in effect since 2008. An amendment to this law (Public Act 103-0272), took effect in January of 2024 to additionally ban vaping in public places and outside public places if within 15 feet of an entrance. Attendees caught smoking or vaping will be ejected at the first offense. We take this extremely seriously. But hey, We have re-entry! All you have to do is step outside to smoke and you'll be solid. We'll let you right back in.

SPECIAL EVENTS

Yes! We host events of all types including but not limited to corporate events, birthday parties and weddings. You can inquire about all of event spaces and get more info HERE!

JOBS

You can visit our job board HERE to see any current openings at Thalia Hall or any of our other properties.

As a company policy 16” on Center does not offer unpaid internships in any of our businesses. We encourage anyone interested in gaining experience in our industry to reach out to our properties for more information about employment opportunities or visit our listings on Culinary Agents, LinkedIn, or elsewhere. We welcome coworkers of all backgrounds and levels of experience and we seek to create paid opportunities for professional development through trainings, apprenticeships, and mentoring.

OTHER

We do have a lost & found. Please send an email to info@thaliahallchicago.com to see if your item was found and coordinate a time to pick it up.

All media requests must go through and be approved by artist management. Thalia Hall does not have the authority to provide that information.

You can see how the vending machine works HERE!

COVID-19

Thalia Hall's COVID-19 Policy as of July 3, 2022
Thalia Hall does not require staff, patrons, and performers to provide proof of vaccination or negative covid test for entry. We do encourage vaccinations and masks are highly recommended for all attendees but are not required. We will honor the specific wishes of our artists, and in cases where that impacts our current policy regarding masks those ticket holders will be notified. Please email info@thaliahallchicago.com with any questions.